Service Level Agreement Template Nz
2) Provide the client with a clear, concise and measurable description of service delivery. The relationship manager (« Document Owner ») is responsible for facilitating the periodic review of this document. The content of this document may be amended if necessary, provided that key stakeholders are mutually agreed and communicated to all interested parties. The document owner will incorporate all subsequent revisions and obtain mutual agreements/approvals as required. If availability is below the guaranteed level, MyHost will provide a reasonable refund after the customer has provided: This Agreement establishes a Service Level Agreement (« SLA » or « Agreement ») between [Company Name] and [Customer Name] for the provision of ____ This Service Level Agreement is in conjunction with MyHost`s Terms and Conditions and Master Service Agreement. Assumptions regarding the services and/or components included include: Compliance with response times related to service incidents. 3) Match perception of expected service delivery with actual support and service delivery. Service Level Calculation If your service availability for the entire calendar month is below MyHost`s guaranteed service target, we will refund you the following reasonable amounts: Non-solicitation and non-competition clauses are also left to the customer and whether he wants to prevent the service provider from competing unfairly or acquiring business for a certain period of time. Reasonable availability of the customer`s representative(s) during the resolution of an incident or request related to the service. MyHost`s Service Level Agreement is a manifestation of our unwavering commitment to unparalleled technical support, customer service, and customer service. This Service Level Agreement describes the service level obligations provided to our customers (« you », « your ») by MyHost 2009 Limited (« the Company », « Company », « MyHost », « we », « us » and « our ») for our web hosting services.
The following detailed service parameters are the responsibility of Service Provider as part of its ongoing support of this Agreement. The purpose of this Agreement is to establish a reciprocal arrangement for the provision of __ This Agreement describes the parameters of all ____ covered This Agreement does not replace current processes and procedures, except as expressly provided herein. Customer agrees that MyHost reserves the right to add or modify the MyHost infrastructure, in whole or in part, at any time, provided that the performance or functionality of the Service is not materially compromised. Written service level agreements are generally more necessary when contract terms become more complex or need to be clarified. Identify the customer and service provider. Provide contact information for both parties. The main goal of the company is to provide excellent web hosting services to all customers. To support this commitment, the company ensures at least 99.9% maintenance-free server availability.
This availability is billed monthly. If the Company fails to achieve this guaranteed level of availability, the Company will provide a partial refund to the Client at the Company`s discretion. This partial refund will only be made upon written or electronic notification to the Company and will be based on the length of the downtime. Downtime is defined as the customer`s hosted website that cannot be accessed or accessed over the Internet due to a failure of network equipment managed and owned by MyHost, except for planned or emergency maintenance. This figure does not include loss of availability caused by circumstances beyond the Company`s control, such as the unavailability of major national communications backbones, denial-of-service attacks and other types of attacks. This service level agreement (SLA) template can be used on UpCounsel. Download this free service level agreement (SLA) below and customize it to meet your unique legal needs today. The corresponding refunds will be granted if the availability of the service falls below the guaranteed objective indicated below. Service providers should use service contracts whenever they wish to provide services to clients, protect their own interests and ensure that they are compensated accordingly. They may want to document the rate of payment for services, billing frequency, insurance clauses, etc.
A service contract is created when a service provider and a customer (or customer) exchange services for a fee. It can exist in verbal form (such as when a client visits a hair salon to get a haircut) or in written form (such as a contract a freelance writer might have with a website owner). This Agreement shall remain in force until replaced by a revised Agreement mutually approved by the Parties. Effective support for in-scope services is the result of maintaining consistent service levels. The following sections provide relevant details about service availability, monitoring of included services, and related components. Customers must use service contracts when engaging a service provider to perform a remunerated task to determine the exact details of the agreement, including compensation, duties, and confidentiality if necessary. The purpose of this security level agreement (SLA) is to ensure that the right elements and obligations are in place to ensure consistent ___ To ensure optimal performance and security of our servers, MyHost regularly performs routine maintenance on the servers, which may require the temporary removal of servers from the Service. The Company reserves the right to have planned downtime for maintenance purposes of which the Customer will be informed. This server downtime is not included in the server uptime calculation. Maintenance is usually performed during off-peak hours. Where possible, the Company will inform you in advance of any maintenance work. An accurate description of services gives the client a clear idea of what to expect and lets the service provider know what is expected of them.
In support of the services described in this Service Level Agreement, Service Provider will respond to Service incidents and/or Customer requests within the following timeframes: The above service levels are compared to server availability as a whole, not individual customer accounts. This form has been created for general information purposes only. They do not constitute legal advice, advertising, solicitation or tax advice. The submission of this form and the information contained herein is not intended to establish an attorney-client relationship and receipt thereof does not constitute the establishment of an attorney-client relationship. You should not rely on this document or information for any purpose without obtaining legal advice from a duly authorized attorney, including, but not limited to, reviewing and reviewing the terms of this form, appropriate approvals required in connection with the transactions contemplated in this form, and all securities laws and other legal matters, transactions contemplated in that form or form.
